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Frequently Asked Questions

What is cybercrab.com?

We are a software development company with years of experience in web and mobile application development. Our team are tech­savvy specialists who have successfully delivered hundreds of web and mobile projects to our valuable customers and partners from North America, Europe and Australia. We are providing themes and plug­ins on Evanto Market. We are 100% sure you will enjoy working with us. With over a decade of design and programming experience, we create websites that are attractive, functional, and employ the latest technology.

How it works ?

Step: 1

The client submits the project using the order form along with all the design files and fonts and in return he gets a confirmation mail. We accept designs in all formats: Adobe Illustrator (AI), Adobe Photoshop(PSD), Adobe Fireworks(png), JPEG and PDF. Layered PSD is most preferred for a speedy delivery.

Step: 2

Our project manager gets the order, check all relevant details and pass it on to the team. Any further information needed for the project is been asked via email/Skype/gtalk/phone. Client will get a time and cost estimate mail from project manager.

Step: 3

Our Experts will work away on your project. After markup coding and cms or core programming (if any), the project is passed on to our QC team.

Step: 4

Our QC team tests the codes on all major browsers and operating systems for compatibility. QC team will test every aspect of website/app to ensure it’s perfect.

Step: 5

Project manager checks the feedback, ask coders to make appropriate changes and transfer the files to the QA team. Our QA team does final checking.

Step: 6

We will deliver the website/app as zip file or installed in live server.

What are the payment methods and terms?

We are providing easy and flexible payment options for our client. Payments done through credit cards or PayPal using fully secured PayPal payment gateway. Estimated cost is less than $200, client need to make payment as single transfer before delivery of project and amount above $200 need to pay 50% advance and 50% after project delivery.

Do you sign a non disclosure agreements (NDA) ?

We offer our clients a strict non-disclosure policy. We guarantee all the artworks, contact details and copyrights to remain confidential. We will not use your designs to showcase on our portfolio without proper written consent. We don’t outsource any of our client’s projects to any other vendors maintaining a strict non-disclosure policy. We respect your business and please get in touch with us if you need a signed NDA Contract.

What formats can i submit design files ?

Layered PSD is the best option for a speedy delivery.You can supply your files in any of thes formats : Photoshop, Indesign, Illustrator, Fireworks, Adobe Reader, Sketch, EPS , JPG and TIFF. Fonts other than web fonts need to be submitted along with the design files. Width need to be specified when submitting the design files in PDF.

Do you provide discount?

Yes, we do offer discount and also we offer special pricing for bulk order. Please contact our customer support for more details.

How can I contact you ?

You can contact us through email, skype, web contact form, live chat or through phone.

What is your customer service turnaround time ?

We back all our works with 100% support. Just send us your query and we will be right with you! Support questions will be answered within 24 – 48 hours Monday – Friday.

Do you hand code or use any software to convert the PSD files to HTML files ?

We hand code all the pages and we do not use any software tools to automatically convert the design files. With over a decade of design and programming experience, we create websites that are attractive, functional, and employ the latest technology. Whether you need a simple website, a complex e-commerce website, a tool for specific requirement or a site which runs upon extensive databases, we do it all hand code.

What is your regular turnaround time ?

Our standard turnaround for single page project is of 24 hours. The turnaround highly depends on the size and complexity of the project. The turnaround may vary with every project and our project manager will mail you cost and time estimate on each order. We also handle urgent projects, however, urgent delivery will increase the total cost.